The KLM answer!

Credit to KLM, they did answer my pretty quick. My 2-page snail-mail letter (after I wasn't happy with the answers I received from my first two emails) have received an answer, by email, At least the answer was from KLM, not from Air France, as with my first email of complaint. Here is the letter, in full:

Claim No5012290001 KL 836 10MAR2011

Dear Mrs Sperling,

As previoulsy mentioned to you, KLM does not have a policy
regarding breastfeeding.

A sincere apology is offered for any discourtesy you felt
you encountered at this occasion.
Naturally you expect our staff to provide the best possible
service and it is inexcusable
that you should have been confronted with anything else.

Breastfeeding is allowed onboard KLM flights, however,
since we are an international carrier
flying to destinations all over the world, we deal with a
lot of different cultures and
publicly breastfeeding may not as accepted everywhere as
it is in western countries.

Therefore, it would be very much appreciated if mothers in
general could take into account
other cultures and values and act as discreet as possible
and therefore uncover as minimum
as possible. Please note that it is not our intention to
cover up a baby's face with a
blanket and thereby endanger the his/her life.

Please be assured that we have forwarded your
correspondence to our Quality department to
alert them of the difficulties you have experienced.

We are very sorry to hear that your impression of our
service has been marred by the
circumstances you describe and we hope that future
contacts with our airline will prove to
be as efficient and courteous as may be expected.

Best regards,

Benoit Max CADENEL
Customer Care

My first thought? But, but... I was discreet, my baby covered up my breast, nobody was in front and I had my other children on either side of me....
This is as good as It'll get I think and I will let the case rest.